Airlines A Successful Customer Relations Strategy

Introduction Travelling can be expensive and tiresome. Airlines make it a priority for their customers to be comfortable, have a good travel experience, and provide good customer service. This would eventually, by word of mouth, get more people to fly with airlines. This is a service industry and customers require to be treated with courtesy, respect, patience, and expect employees to be truthful and most importantly to be treated fairly. Over the years, Southwest Airlines has developed a successful customer relations strategy which filters down to service operations. This gives the company the opportunity for continued success in the future. They fly over one hundred million passengers a year to their various destinations (Gallo, 2014). All companies need customers to survive. Their mission and vision is usually centered on addressing customer service. A company like Southwest Airlines, has multiple training programs for their customer service representatives, where we would take a deeper look to see what the training entails. A customer centered company would not have satisfaction from all customers. Every company needs to develop a customer complaints department to deal with complaints efficiently. This airline has a different approach when seating their travelers – there are no assigned seats! As passengers’ steps into the plane they take what seats are available, it sounds chaotic, but it works. The flight attendants and pilots have a witty sense and they make jokesShow MoreRelatedLabor Relations: Southwests Current Issues1425 Words   |  6 Pagestheir employees and customers happy, there have been storms brewing in the company’s labor relations and customer relations sector. As was mentioned before, Southwest recently acquired AirTran Airways and revealed plans to take its already successful domestic business international with flights to Mexico and the Caribbean (Martin, 2014). This organizational restructuring is causing Southwe st to have what Time Magazine’s Brad Tuttle calls an â€Å"identity crisis† for the airline whose new advertisementsRead MoreSouthwest Airlines Corp. Culture1727 Words   |  7 PagesIntroduction In this paper I have researched in to Southwest Airline, I have focused to write a three to four (3-4) page paper in which I will, determine how Southwest Airlines’ corporate culture differs from other airlines. I will then analyze three (3) ways that Southwest’s unique culture has benefited the airline and its employees and eventually I will speculate how Southwest Airlines would continue to thrive as a company if its current corporate culture would need to change in the nearRead MoreDiscuss the nature and strategic relevance of the Air France-KLM merger. Should Air France-KLM create new partnerships or acquisitions?1585 Words   |  7 Pagesstrategic relevance of the Air France-KLM merger. Should Air France-KLM create new partnerships or acquisitions? On 5 May 2004, despite great opposition of industry experts the French airline Socià ©tà © Air France (Air France) and the Dutch Koninklijke Luchtvaart Maatschappij N.V. (KLM) created the world’s largest airline group by turnover named Air France-KLM. The merger represented the first consolidation of two national flag carriers in the aviation history, where alliances were a traditional way ofRead MoreAirline Sustainable Competitive Advantage1439 Words   |  6 Pagesstated; â€Å"for an airline to succeed in the marketplace, it must have a sustainable competitive advantage† (Porter M. E., 2008). The airline industry is the highest competitive industry, and I believe a sustainable completive advantage is essential to succeed in the future of the aviation industry. The competitive advantages that an airline embrace, needs to be based on the airlines strategy and differentiation to competitors. Emirates displays how it has a strategy and how the airline gets ahead ofRe ad MoreThe Airline Industry Value Chain Essay1739 Words   |  7 PagesAirline industry value chain Inbound logistics Primary activites • Stock control Ââ€" airlines must store and handle fuel, food, and drinks. Stock is managed to ensure reductions in stock turnover, thus reducing costs and wastage. • Route selection Ââ€" airlines must choose their flight routes. These will be selected upon desired routes, and deals negotiated with the airports. Airports are selected for their prime location, to allow consumers to get to their desired location. This then entails theRead MoreSouthwest Airline Case Analysis647 Words   |  3 PagesSouthwest Airline’s Strategies: Southwest Airline’s successful strategy consists of three complementary qualities which are focus, divergence and compelling tagline. This short-haul airline believes that by focusing on friendly service, speed and frequent point-to-point departures, its low pricing is able to compete against car transportation. While other competitors try to delight customers by investing in meals, airport lounges and seating selections, Southwest chooses to eliminate or reducesRead MoreStrategic Management : Strategic And Innovation Within A Business Or Industry1346 Words   |  6 PagesStrategic management is understood as the implementation of a strategy statement to establish competitive advantage and innovation within a business or industry. There is no concise, comprehensive definition of strategic management, but there are common themes that assist in understanding strategic management today. Effective strategic management is implemented from top management; when management demonstr ates a clear knowledge of their strategy statement, their subordinates are much more efficient inRead MoreUse Of Social Media Platforms By Airlines1727 Words   |  7 PagesThe use of social media platforms by Airlines in the UAE Abstract Purpose of the study: the study explores the use of social media platforms by airlines, specifically Etihad and Emirates airlines according to service quality, Efficiency and customer satisfaction. Strategy/ approach/ procedure: the content exploration of the Airline websites will form the foundation of the study. The sample consisted of airlines in the UAE, specifically Emirates airlines and Etihad airways. Results: almost an eighthRead MoreSituational Analysis Of Jetblue1192 Words   |  5 Pagesdestinations in the United States, the Caribbean and Latin America. The airline uses various strategies such as interlining to meet more consumer demands and introduce its premium service, Mint, which aids in the expansion into emerging markets and developing nations. This case analysis describes the history of JetBlue, it’s products and services, an assessment of the firm’s strategic position and performance within the airline industry, issues that pose a threat to the organization and areas of growthRead MoreThe Recent Merger And Expansion Southwest Airlines1461 Words   |  6 Pagesrecent merger and expansion Southwest Airlines (SWA) is experiencing challenges their human resource department’s hiring practices. The company has the potential to feel damaging effects due to their accelerated staffing needs; a consideration is how the screening for SWA employment is going to be handled with this influx of merging airline applicants. SWA needs to have a plan to streamline this collaborative staffing effort. The company must focus on the strategy and functionality of this expanded

The University Of California Archives Essay - 1729 Words

University of California Archives An important source helped to corroborate the vessel’s first name as North American. It was an advertisement for the ship (figure 4) which was found in the University of California files relating to the Gold Rush and has the date ‘1858’ written in pencil . The North American is described as The largest ship in New York’ for San Francisco Direct(...) The splendid A No 1, and very superior coppered, and copper fastened Clipper Ship (...) This Ship is entirely new and fitted for passengers in the most commodious manner(...) and the whole is fitted up as a Saloon. Summing up: At least on paper, a very efficient and comfortable means of transportation. The travel to California, as advertised by the poster, would start by departing from New York on 22nd of March, sailing around Cape Horn and hopefully arriving at California after 90 days. A careful analysis of this object reveals that the date ‘1858’ not in the original printing is just a guess written by someone at an unidentified time. The corrected date should be 1852 since this is the year Capt. Austin was commanding it and the ship is described as ‘entirely new’. Also, on 8 March 1858, The North American was involved in a collision which took place off Point Lynas causing the sinking of the Spanish barque Tecla Carmen, apparently without the loss of life. As a consequence, the ship was impounded (Haggard 1864:79-80). A document would confirm 1852 as the correct date. In a letter fromShow MoreRelatedThe Chinese Exclusion Act Of 18821025 Words   |  5 PagesNational Archives and Records Administration. National Archives and Records Administration, n.d. Web. 21 Feb. 2017. . Foreign Miners Tax Documents, 1850-1867 Foreign Miners Tax. 1850. MS 3418, Foreign Miners Tax Documents, 1850-1867. California State Library, California. Online Archive of California. California State Library, 1850. Web. 20 Feb. 2017. . Gaines, Brian J., and Wendy K. Tam Cho. On California’s 1920 Alien Land Law: The Psychology and Economics of Racial Discrimination. University of IllinoisRead MoreCivil Rights Diary Essay examples871 Words   |  4 PagesRights Act in 1964 seemed to mark a turning point in America; a new age in race relations appeared to be emerging. However, countless states acted quickly to avoid the new federal law. California reacted with Proposition 14, â€Å"which moved to block the fair housing components of the Civil Rights Act†, according to University Library at USC (para. 1). Still with strong feelings of injustice and despair, this fueled the anger within the urban cities of LA especially Watts. August 11, 1965 markedRead MoreScholasticism776 Words   |  4 Pagesthinking of late antiquity. It was based on the coordination between faith and reason, with the established assumption that reason was subordinate to faith. 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Scott2 However, Affirmative action is highly controversial. Right now Proposition 209, in California which bans all programs involving race and sex preferences run by the state, has passed but it will not be put into total action due to some questions of constitutionality (Ayres 34). The law will start slowly first, ending Affirmative Action in the schools of California, leading up to the abolishmentRead MoreEssay about Affirmative Action and Higher Education1546 Words   |  7 Pagesshifts between people, but also over time. Policies that once appeared to be necessary can, in a few decades, seem excessive. When Justice Powell, along with the rest of the United States Supreme Court, handed down the decision in Regents of University of California v. Bakke in 1978, he attempted to give a rational for affirmative action in higher education that did not rely on retribution for one race; however, over time modest progress improving minority representation in schools have combined withRead MoreEssay905 Words   |  4 Pages Transfer students don’t become academics. I sat in the middle of the Honor’s Scholarship Ceremony and listened as a colleague of mine presented his research on transfer students in t he university system. He demonstrated that academia tends to believe that transfers are not able to conduct original research. The situation felt particularly ironic. Afterall, I was a community college transfer who was being awarded a $5,000 research scholarship that very night. I had been attending UCLA for eight months

Occupational Therapy vs Physical Therapy Free Essays

Many people might question the relationship between occupational therapy and physical therapy. Some think the professions are the same or that the terms are the same; there are a few different therapies for people who have been faced with a stroke, a disability, or any injury that has caused physical restrictions. The methods and techniques used in these therapies can overlap with each other, but both occupational therapy and physical therapy covers all aspects of the patient’s health including their physical, psychological, and mental state. We will write a custom essay sample on Occupational Therapy vs Physical Therapy or any similar topic only for you Order Now Occupational therapists and physical therapists are similar when it comes to training. The fields of occupational and physical therapy usually involve the training of patients and improving the abilities of their motor functions. Occupational therapists and physical therapists share certain areas such as body awareness, strength and endurance, classroom positioning and adaptations, and sensory motor skills. They both involve accessing the medical history of the patients as well as evaluating their current performances, setting therapeutic goals, developing a plan, and applying a treatment that enables the patient to function better. After an illness, serious injury, or surgery, you may recover slowly. One may need to regain their strength, relearn lost skills or find new ways of doing things they once did. The process is called rehabilitation. Rehabilitation often focuses on occupational therapy to help the patients with their daily activities. Physical therapy is needed to help their fitness, mobility, and strength. One example of how a similar activity might be used in occupational therapy versus physical therapy is where the patient might be asked to work on a crossword puzzle or another activity. In occupational therapy, the OT would be watching to see how well the patient is able to understand and spot the words among other letters, and the patient’s capacity to hold the pencil steadily and circle the word. In the physical therapy setting, the PT might have the patient stand up at the table if he/she usually sits in a wheelchair and maintain his/her balance while circling the words. For this certain activity the gross motor controls would be more of the focus. There are also some differences between Occupational therapy and Physical therapy that may make each therapy distinctive from each other. Occupational therapy mainly focuses on evaluating and improving the patient’s functional abilities. The OT does not directly treat a person’s injury but they do help the patient gain back their freedom and their ability to accomplish their daily activities. The occupational therapists main purpose is to improve life skills and most of the time involves adaptive equipment. On the other hand, physical therapy is focused on treating the patient’s injuries itself and helping prevent further injuries. The PT will make a diagnosis and treat the physical source of the problem like the structures and injured tissues. A physical therapist studies mostly over the musculoskeletal system and the anatomy. Occupational therapists receive extra training in oral and hand skill interventions and physical therapists obtain more training in the postural development and gross motor. The common and easy dividing line is, occupational therapists work with the patient’s body from the waist up, and physical therapists work with the patient’s body from the waist down. Although occupational and physical therapy uses different methods when treating the patients, the number one goal for both professions is the same: they both solve the function of maintaining the fitness and overall health of the individual. Both of the professions make every effort to cover all the aspects of the human health such as; mental, physical, and psychological. How to cite Occupational Therapy vs Physical Therapy, Essay examples

Nothing Poetry and Persona Essay Example For Students

Nothing: Poetry and Persona Essay Although the box is Just small, it is being tied skillfully and very well. It is not stated in the first stanza where the package does came from but lately, it is being mentioned that its from the personas father. The package box came all the way across 10, 000 miles of ocean. While opening the box, the persona can feel the love of his/her father that binds them together. Breaking Through if examined could be the literal meaning of breaking through or the undoing of the strong thread of two or three strands that are being twisted together tied around the package box received by the persona from his/her father. The title its self could be the connotation of the applied effort of a certain persona in the poem in executing a little labor by untying the box. This effort of the persona in the poem is very present from line 1 to 7 of the first stanza. It says that, Haltingly I undo the knots around your parcel that came this morning. A small box should require little labor, but youve always been thorough, tying things tight and well. The twine lengthens, curls beside the box. The title Breaking Through is the metaphorical representation of the filial devotion of the persona to his/her father. The title could be the denotation of the persona in the poem of the lessons that he/she had learned from his/her father. It could also mean love as supported from the last two lines of the second stanza. The line say that my father, this undoing is what binds us. Although its not directly mentioned that love is the breaking through, it is showed indirectly through subliminal meaning of the phrase this undoing is what binds us. What makes the father and the persona bind? The clear and not vague answer is love, nothing more. The author also used symbols in the poem. The first symbol is the box. As an assertion, the box highly symbolizes the love of the father to the persona that is being away from him. It is distant because the author mentioned in the last lines of the first stanza. It says that the package box came across 10, 000 miles of ocean. The box also represents the longing of the father to his son/daughter that is away from him for a long time. Through the box, the father extends his warm filial love to his son/daughter. The knots around the parcel also represents that the fathers love is true and fair to the persona. The love that is true and fair can be supported by lines from 6-7 of Tanta 1 that says but youve always been thorough, tying things tight and well. The twine lengthens and lines from 11-12 of stanza 1 that says you hoped the package would hold its shape across 10, 000 miles of ocean. In those lines, the father of the persona tied the knots thoroughly to keep the package in its original shape from the fathers home until it reaches the personas hand. It only signifies that he wanted that his best regards and love would remain in tact after Journeying across 10, 000 miles across the ocean. The knots also symbolized of how patient the personas father, it finitely reflects the he tied the box. In the poem, there is a mention of belt in the 10th line of first stanza. It says, once your belt slapped sharply against my skin, it is being enclosed in the parenthesis for further emphasis. The belt that the author projects in line 10 only symbolizes that the personas father is a man of discipline. He slaps the persona sometime in his/her childhood to discipline him/her. Through the belt, it shaped the persona for he/she no. Through the fathers slapping, the persona learned things between bad and good, and right or wrong. .u1c40e2c5993a7216507a087aaa96ce8f , .u1c40e2c5993a7216507a087aaa96ce8f .postImageUrl , .u1c40e2c5993a7216507a087aaa96ce8f .centered-text-area { min-height: 80px; position: relative; } .u1c40e2c5993a7216507a087aaa96ce8f , .u1c40e2c5993a7216507a087aaa96ce8f:hover , .u1c40e2c5993a7216507a087aaa96ce8f:visited , .u1c40e2c5993a7216507a087aaa96ce8f:active { border:0!important; } .u1c40e2c5993a7216507a087aaa96ce8f .clearfix:after { content: ""; display: table; clear: both; } .u1c40e2c5993a7216507a087aaa96ce8f { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .u1c40e2c5993a7216507a087aaa96ce8f:active , .u1c40e2c5993a7216507a087aaa96ce8f:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .u1c40e2c5993a7216507a087aaa96ce8f .centered-text-area { width: 100%; position: relative ; } .u1c40e2c5993a7216507a087aaa96ce8f .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .u1c40e2c5993a7216507a087aaa96ce8f .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .u1c40e2c5993a7216507a087aaa96ce8f .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .u1c40e2c5993a7216507a087aaa96ce8f:hover .ctaButton { background-color: #34495E!important; } .u1c40e2c5993a7216507a087aaa96ce8f .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .u1c40e2c5993a7216507a087aaa96ce8f .u1c40e2c5993a7216507a087aaa96ce8f-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .u1c40e2c5993a7216507a087aaa96ce8f:after { content: ""; display: block; clear: both; } READ: My annotations of Pablo Neruda's poems EssayThe belt also symbolizes display or the manifestation of power. It only shows that during childhood of the persona, he/she exists in the patriarchal world. Indeed, during the personas childhood, he/she exists in et patriarchal society for he/she experienced being beaten by the father. Not using the scissors in cutting could also mean a lot in the poem. As an assertion, the persona did not use the scissors to unravel the tight knots of the box because the persona wanted to savor the moment of unraveling with love. If the person uses the scissors, it will project that the persona is non-appreciative of the love of the father. Not using the scissors could also mean that the persona prolonged the excitement by opening it very lamely. It also means that the persona had learned the craft of patience from his/her father. The author had also left its readers the dramatic impact by not revealing what is inside the box. It poses questions of what is inside the box. Is it a food? Books? Dress? Bag or anything that is liquid? The reader cant figure out for its not revealed. A strong assertion is that, no matter whats inside the box, it surely resembles the love of the father to the persona of the poem. In a contemporary setting, if the author is mentioning about across 10, 000 miles of oceans, the first that comes into the mind of the reader is that, the persona is situated abroad or in states. If being assumed that the father is in Philippines, maybe the persona is in West Asia, America, Europe, Australia and others. The reader does not also know if the persona is working abroad, married, touring and etc. Because its not directly stated. What is very vivid in the context is that they are away from each other and they havent seen each other for a long period of time. The tone of the poem is about longing and sadness. In the first part of the poem, the persona undoes the box haltingly. Haltingly in other words could mean lamely. In this thought alone, an assertion came in that the persona is sad because it made him/her feel home sick as the box arrives. The tone of longing could also be sensed. As the persona is undoing the knots of the box, the persona reminisce his/her father-his teaching, disciplinary actions and love. Through the presence of the box, the persona can imagine his/her home that heightened his/her sadness and longing. Characterization of the father in the poem is also very effective.